Job hunting is a full time gig

sometimes, even, a kick in the ribs.

I’ve been trying to find a job since November 2018 because Canada does not offer Caregiver Support, exclusively.

What I mean is: if you are collecting Unemployment Insurance Premiums, thus unemployed. Your benefits run out at a year. Period.

I had been led to believe by the social worker assigned to my husband, during recovery, under Dr Li Pi Chan at the Foothills Medical Centre, who continues to monitor these days, still — that I would qualify for Caregiver benefits, even assisting with completing the forms with appropriate signatures.

Only to discover it was an either or situation, with a time limit of a year.

HH saw Dr LiPiChan a week ago, and a couple others today, asking where I was?

HH loves to tell them I’ve driving around the compass all “pissy” because he won’t let me park and go in with him.

It is frustrating.

Then again, so are the astronomical costs to park there. How many visitors stay or go with patients that go with their loved one, as partners in care? Very involved with therapy participation. Yes, brain injured husbands do like to show off, still.

Perception? Comments?

Calgary AB Canada T2Y 3C4

Dear Sir or Madam:

Attached is my resume for your consideration for the position posted online. You will note from the enclosed resume that I have many years experience in Leadership, Customer Relations, Business Development, Project Management and Branch Operations, reaching the highest recognition for achievements and sales.

In addition, you may consider the following attributes:

*A self-starter, driven to achieve profitable results, committed to success.
*Solid contributor with innovative ideas: increase productivity, streamline processes
*Exceptional communications|presentation skills (Toastmasters International & PowerPoint & proposals & RFP responses
*A background that demonstrates commitment to exceeding expectations
*A hard worker known to go the extra mile, patient, decisive, mitigates risk
*Flexibility accommodating travel & work hours, quick response to evolving needs
*A trusted leader who creates teamwork, improves morale, coaches employees and increases productivity

I look forward to review this opportunity with you and may be reached by LinkedIn to arrange an interview at your convenience.


Jeannette Marshall

W: (WordPress)

Calgary Alberta CANADA

“Jeannette is detail focused and is always working to improve the operations around her. She stays the course and works hard to make sure the team understands the common goal.” (Mgt Peer)
“Jeannette is a self-motivated, productive and highly gregarious individual with high intellectual functioning and above average management and leadership. She is likely to be seen by others as self-assured, objective, good-natured and generally free of tension. Disciplined, assertive, logical and realistic, she can be expected to devise new and creative strategies”
(5-hour leadership assessment)




*Support customers, client care agents making recommendations for devices and rate plans.
*Emphasize customer loyalty, retention, smartphones, competition, marketplace
*ACCOMPLISHMENTS: Client commendations, VP BRAVO, “Spirited Teamwork” Social Prime; CUSTOMER ACCOLADES + PERFORMANCE Awards

*Enterprise Services (sole Canadian PM+government “SECRET” security clearance)
*Server builds, decommissions for large enterprises from implementation to delivery
*Managed resources globally (South America, India, Canada, US)
*Multiple concurrent projects (11-15) on budget, on time for top tier enterprise clients
*”Training Coordinator” for team of 60+: coordinating, scheduling, facilitating guests, SharePoint site
*ACHIEVEMENT: June 2012 recognition for excellence by Senior Management

BRANCH OPERATIONS MANAGER: Digital Printing/Signage/Outsourcing
*Managed operation of signage/regional branch for major outsource/print organization
*Signage, banners, stickers, digital print, construction drawings, election and marketing
*Financial entrepreneurial responsibility: P&L, EBITDA, wastage, inventory, overhead
*Change management: re-engineered workflow, re-assigned roles/responsibilities,
*Personnel, workflow, operations, inventory, resources, equipment, technology

*Vendor management, pricing, delivery
*Small stickers to super large banners (i.e. Billboards), posters, display, real estate/election signage
*Project estimates: materials, deadlines, finishing, distribution and third party installation
*Purchased equipment/software, reduced vendor/suppliers list, pricing, markup,
*HR: 11 employees as direct reports, HR, performance reviews, hiring, firing
*Branch business development, marketing, PR, events, campaigns, testimonials, gallery
*Renovated, reorganized, redesigned layout/workflow, samples/displays; hosted tours
*Overflow for other Branches (i.e. TransCanada Pipelines regulatory submissions)
*Website content for signs, photo gallery, client testimonials, job submissions, inquiries;

*Design innovation for physical and virtual presence.
*ACHIEVEMENTS: 20-30% gross profit; Estimate template adopted company-wide; inventory and custom order process

SERVICES & SOLUTIONS EXECUTIVE: (Legal & Professional Services)
*Business development and major accounts: fleet, software and technical services
*Major national legal and accounting firms for existing and competitive accounts
*Needs assessments|studies: footprint, workflow, fleet, supplies, software solutions,
*ACHIEVEMENTS: Sales rep of the month Dec 07, Jan 08, Feb 08 for branch and top leader board, Western Canada Q1 2008; established national legal communications.

MAJOR ACCOUNTS: Digital Print|Docu- meant Management|Outsourcing
*Business development, account management for mid-to-large size corporations
*Sales included evaluation, prospect, research, create proposals, submit RFPs, outsource
*Digital print, document management, project/deadline-based, customized solutions
*Fostered creativity in marketing, new business campaigns, web site, testimonials
*ACHIEVEMENT: Territory increase $250K to $850K (250% in under 2 years) 357% budget.

*Launched voice over internet (VoIP) TSX provider and hosted service
*Hired/trained/managed 8 Account Executives in Calgary and Edmonton
*Business planning, setting objectives, channel relationships, 3rd Party Lease providers
*Networking strategies, ‘best practices’ for sales activity and performance metrics
*Marketing/advertising/media relations and PR.
*Design, build CRM: track, monitor, forecast, dashboards, metrics ACHIEVEMENT: Sold largest “seat” to provincial organization.

*Recruited, hired, trained National Ad Agents>Montreal to Vancouver to New York
*Proposed | Awarded contract to launch Montreal-based Jetsgo in-flight magazine.
*Recruited dedicated sales agents (Calgary, Toronto, Montreal, Vancouver, New York)
*Set editorial outline, ad rates, website, marketing, profitability,
*CREATIVE: Assigned editorial/freelance team (writers, photographers)
*National PR and creative with Creative Director, ad agency in Montreal, Jetsgo Marketing
*Achievements: Successful launch of a self-sustaining magazine, production quality aclaim

TEAM LEADER/MAJOR ACCOUNTS SALES: Digital Print|Document Services
*Executive sales to corporate, education and government
*Proposals/presentations, FM, RFPs.
*Senior member of integrated strategy team
*Hired/trained/managed four reps which included territory reviews, coaching, development, activity/results, performance reviews, monthly/annual budgets while maintaining $1.65 million territory.
*Achievements: (Increased sales from $110,000 to $1.65 million); multiple President Clubs; regional, national and North America recognition; Top 5% Scoreboard, Board of Directors Recognition 2X; Sales team leader bonus

ADVERTISING MANAGER: Glenbow Museum (magazine publication Glenbow) 1989-95
*Generated ad revenue to offset costs of quarterly magazine; non-profit environment;
*Target audience and advertisers: Corporate and art community (galleries, theatre);
*Souvenir publications to commemorate Reopening
*ACHIEVEMENT: Exceeded revenue targets; corporate sponsors as advertisers

SENIOR ACCOUNT EXECUTIVE: Telemedia (Western Living | Calgary Magazines) 1986-89
*Exceptional sales performance selling high-end ad space; creative, photo shoots;
*Clients: retail, corporate, national brands, advertising agencies;
*ACHIEVEMENTS: Sold key ad placements in 1988 commemorative Olympic issue; ONLY staff member asked to remain when Calgary Magazine absorbed into Western Living

*TWITTER 25000+followers
*BLOGGER(23000 Subscribers WordPress) 232,000+page-views
*KRED Top 1%
*CONTENT CURATOR 2+million monthly views

*CURATE/POST: articles, art, images, photography, quotes, poetry
*INFLUENCE: Top 10% online globally (likelihood to click, share, repost, retweet, etc.)
*optioneerJM: Trusted advisor+BLOGGER business|leadership|sales|social media

*Loyalty and Retention New Hire Training, August to October 2014 (9 weeks)
*PMP, ITIL Certification (pending exams); online training, webinars, certifications
*SOAR Training, Toronto, 2 weeks, July 2007
*Lean Six Sigma, Yellow Belt
*Sustainability Certification
*Sales Force.Com
*Executive Coaching
*Government of Canada “Secret” Security Clearance Certification
*Printing and Graphics Industry Association – Printing; SAIT, Calgary
*Strategic Selling, University, Atlanta, Georgia
*High Performance Coaching
*Motivating a Sales Team/Building a Sales Team 1999
*Houston Texas, 1998
*Business, SAIT, 2 Years, Associate Degree/Diploma
*High School Diploma

*Volunteer Instructor: Junior Achievement “Diversity in Action”, “Dollars with Sense” and “Economics for Success” for Junior High Students (Grades 7 to 9) 2012 to Present
*Mount Royal University / Junior Achievement Corporate Event 2013-15, HP & TELUS
*Volunteer: Campaign Committee to elect Stephanie Kusie Ward 12 Councilor Calgary 2013 Civic Election signs, printing, website creation, launch Social Media
*Volunteer: Oxford Stomp/Rotary Club, Fort Calgary, Calgary, July 12, 2013
*Volunteer: Junior Achievement & Mount Royal University’s 20th Anniversary 2013
*HP Global Giving: reward for volunteering funded education efforts in Jamaica
*Volunteer: Reading to Preschoolers, Calgary Public Library, HP, May 2012
*Sid21c: Sustainable Development; Guest Speaker Luncheons: EVP/CTO/CIO
*Event sponsor: professional associations and client charities (RILEYS, IKON, XEROX)
*Special Event Planner/Host of Lunch’n’Learns, Tours, Training and Open Houses
*United Way and Discovery House, Volunteer, (XEROX)
*MEMBER: Calgary Marketing Association, IFMA, Calgary Regional Home Builders
*Toastmasters International, 2000-10 (Membership VP, President, Area Governor)
*High Tech Women of the 21st Century Member and Spokesperson 2000-02
*Calgary Chamber of Commerce, Corporate Representative, 1997 – 2001 (IKON)
*Corporate Sponsor: 65 Roses, Chamber of Commerce and client Golf Tournaments
*STAR ACHIEVER award: Hopewell, 2X, 1999/2000

The following is a sampling of projects managed in addition to Program Manager/Project Manager III experience which fell under the service delivery organization of the Enterprise Services division.    It is a skill that I have utilized multiple times throughout my career, in particular, in Document Management, which is rarely considered falling under the IT umbrella, yet is very technical, time sensitive, and critical to the customer or organization.
*Central key contact/document/estimator project manager with design/tender/build documents (drawings and specifications) on major capital projects i.e. Fish Creek Recreation Center, Library, High School, Ice Arena, YMCA – joint venture by Calgary Catholic School District, City of Calgary, Fish Creek Residents’ Association, YMCA, Calgary.
*Manager/Contributor on regulatory submissions for TransCanada Pipelines’ Keystone Pipelines (assembling client requirements, technical requirements, software on file submission, proofing, purchasing binders, tabs, assigning project personnel on digital workflow, printing, assembly and distribution.  Other similar projects for Devon, VECO Engineering, Alliance Pipeline, Komex International (now Worley Parsons) etc.
*Senior Project Manager for Global Legal Document Contract; managed/oversaw the scanning and forwarding to Washington, DC, all documentations for securities purposes on the  merger of Mobil and Exxon completed within 72 hours with 24 hr notice. Responsibilities included sign off as designated representative on confidentiality, ordered/assembly additional equipment, oversaw personnel/scheduling, meeting the Washington, DC, lead lawyer and team of paralegals who pulled files that were escorted by me to the secure print premises I set up in 12 hours for the print, scan, QC, and return Mobil Oil in exact place pulled from; communications with Mobil Senior Counsel, DC Lawyer, Paralegals, senior personnel in charge of the North American deployment of this multimillion dollar project.   I was on call throughout the project 72 hour cycle and worked 36 hrs straight before a break.
*Security and financial printing from global organizations — one in particular, as senior manager, with same day action required:  communication with U.K. financial executives, legal teams in both UK and Canada,  print executive in UK to receive electronic file on Friday, print in Calgary and Toronto (file transfer from our operation to Toronto) and distribute  to distribution house within 48 hrs.
As the Branch Manager for a sign division, I worked alongside a business analyst from EnCana who was tasked with inventorying the entire signage & stickers inventory that was a simultaneously required for a) change of name from EnCana to Cenovas, and
b) amalgamate all signage, stickers and warehouse same at branch to eliminate storage requirements at EnCana in preparation for its move to its new building The Bow, in Calgary.  i.e.  Stickers for Service, Safety awards or stickers for course compliance for Employee manuals (instead of reprinting every new orientation or update sessions) or for employee helmets; Caution or Danger stickers or signs at client sited as warnings; golf sponsorship signs, and even printed banners for sponsorship of EnCana for youth or charity causes (one in particular was for the boards in Arenas).
*Launched the inflight magazine for Jetsgo Airlines.  This included proposal, presentations to Jetsgo executives in Montreal, then PR Firm in Toronto;  collaborating with Jetsgo’s Ad Agency Creative Director on image; set editorial outline for a year in advance; set advertising rates for National and Ad Agencies; hired contract Ad Agents in Calgary, Vancouver, Toronto, New York; coordinated the design, assembly, proofing, printing and distribution at Calgary Airport for deployment to Toronto for magazines to be placed on board by third party, all under specific deadlines to coincide with National advertiser’s ad placement.  Designated Associate Publisher: signed contracts, owned relationship, represented Jetsgo with Partner executives from i.e. Telus, Choice Hotels, etc.
*Central key contact/document project manager with design/tender/build documents (drawings and specifications) on major capital projects i.e. Fish Creek Recreation Center, Library, High School, Ice Arena, YMCA – joint venture by Calgary Catholic School District, City of Calgary, Fish Creek Residents’ Association, YMCA, Calgary.  

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